BOOKING TERMS & CONDITIONS

BOOKING TERMS & CONDITIONS - TOURS

These conditions aim to clarify the risks and responsibilities for you and us when booking and undertaking an adventure tour. We understand that you mayneed to change your travel plans, possibly at short notice, and we may need to change trip plans due to safety reasons or client comfort.

BOOKINGS & PAYMENTS

We will accept and hold unconfirmed reservations for a limited period of time. To confirm a booking, we require a deposit or full payment by the due date. Reservations may expire if a deposit is not received by the due date.

CANCELLATION POLICY

We understand you may need to change your travel plans, possibly at short notice, and we may need to change trip plans due to safety reasons or comfort.

Coastal Adventures reserves the right to alter itineraries or cancel any tour prior to departure for any reason, including inadequate numbers. On this event you will be notified as soon as possible and given the option of transferring to another tour or receiving a full refund (less any fees as outlined in your chosen method of booking.  E.g. Booking agent fees and cancellation policies).

Fares will not be refunded for short notice cancellations or if clients miss their trip due to late arrival.

Please notify us immediately if it becomes necessary to cancel your booking. The following cancellation fees may apply:

WEATHER & SAFETY

Every aspect of our operation is designed to put safety first. As these tours are adventure activities, all risks can not be eliminated. Our aim is to manage the risks to acceptable levels.

On guided tours the guide has responsibility for all safety decisions. The guide, or the company, may change trip plans or arrange support services to ensure client safety.

We do not launch tours if we consider the sea conditions to be unsuitable for the group. If sea conditions are good but the sky is cloudy or there is light rain we will launch trips and expect clients to honour their bookings.

Once a trip has started the financial risk of weather disruption transfers to the client. No refunds will be given if a client decides to leave a tour early.

If the weather is unsuitable in the tour location, we will relocate the tour to an alternative location whenever possible and expect clients to honour their bookings. Full cancellation fees will apply if you choose to cancel at this point.

If your trip is cancelled due to bad weather or you cannot transfer to an alternative tour, we will refund any tour payments made (please note booking fees may apply, depending on your method of booking, as outlined in those terms and conditions).

If bad weather arrives during a multi-day tour the guide will substitute kayaking for guided walking or other activities until conditions improve. If conditions are unsuitable for any activity and are forecast not to improve for some time, the guide can decide to evacuate the group. In these situations there may be a partial refund based on each full day not spent on the tour (less the cost of evacuation).

BOOKING TERMS & CONDITIONS - KAYAK HIRE

• The use of this adventure equipment carries inherent risks and dangers which may include, but in no way limited to injuries such as abrasions, sprains, breaks, concussions; drowning; physical exertion and sun burn. 

• Each participant in the hire of this equipment must complete a Participant Questionnaire and Acceptance of Risk. Participants who do not complete these forms or do not sign the Acceptance of Risk will not be permitted to use the equipment. 

• We ask that you respect our equipment while it is in your possession. Please report any problems you had, damage caused and/or any repairs needed. Any costs incurred in the retrieval/repair, cleaning or replacement of equipment will be the sole responsibility of the hirer. In signing this agreement, the hirer accepts that these costs will be charged to the credit card provided above unless by arrangement. 

• Kayak & equipment rental is dependant on weather. Coastal Adventures reserves the right to decline or cancel kayak hire at any stage based on current weather conditions and forecasts, irrespective of the participants perceived skill level. Furthermore, Coastal Adventures reserves the right to alter or limit the areas in which rental clients can paddle based on weather conditions and perceived skill levels.

I agree that Coastal Adventures cannot be held responsible for any actions I undertake while hiring this equipment.

Cancellation and Additional Fees - Hire

Deposit Required:    50% of total hire charge.  Full payment is due 7 days prior to departure.
<48hrs notice:         100% of total hire charge unless seats can be resold.
2-7 days prior:         No charge

Fares will not be refunded for:
-          short notice cancellations (less than 48 hours) or
-          if clients miss their rental due to late arrival or
-          if clients decide not to hire when weather conditions are still suitable for paddling or
-          if a client decides to return early.

The following Additional Charges may apply: